Return Policy for In Stock Items
 
As a reliable wig supplier &manufacturer, our mission is to provide customers with
top quality products, reasonable price and best customer service. Always, we try 
our best to achieve these, make your purchase perfect… However, we understand 
there may be customers asking for return or exchange in seldom cases, below is 
our return policy.                                                                 
 
There are 7 days from the day you receive your order to request to return. All 
returned merchandise must be in original condition, unworn, unaltered, uncut…etc. 
Remember, you can only return items in the exact condition as it was received. 
If the goods is out of their original condition after return, we will refuse the return 
or exchange. This includes but is not limited to any of the following:
 
*DO Not Cut the Lace 
*DO NOT Rip or Tear the Lace 
*DO NOT Put any kind of Chemicals on the Wig Unit 
*DO NOT Wear the Wig Unit 
*DO NOT Put Glue or Tape on the Wig Unit 
*DO NOT Put Products on the Wig Unit 
*DO NOT Wash or Condition the Wig Unit 
*DO NOT Dye the Wig Unit 
*DO NOT Perm or Put Relaxer on the Wig Unit 
*DO NOT Style or Cut the Hair of the Wig Unit        
 
 
If you do none of the above, we will refund after receiving the returned item. 
*The refunds DO NOT include shipping cost as it has been paid to the shipping 
company.        
 
The return policy above is applied for the in stock wigs only. 
*It is not applied for custom wigs.        
 
Return Policy for Custom Hair Items
 
*Custom orders are designed and produced
specially for you. We CANNOT accept cancellations, returns, exchanges or
refunds. Once you have placed a custom order with us for the desired unit, it
is yours. So please make sure everything is exactly what you want when
ordering. We are not responsible for incorrect head sizes, variances in color
caused by monitor settings or any mistake made by customers when ordering…             
 
 
If error or fault is caused by our side for
the custom order, please return the custom unit directly without any changes
within 7 days, we will offer you prompt refund or repair after receiving the
returned item. Except this, the custom units CANNOT be returnable. 
 
 
 
Refund Policy
 
The refunds DO NOT include shipping cost
and the payment handling charge.
 
You have 7 days from the day you receive
your order to request the refunds according to our return policy
 
We will send the refunds within one
business days once we received the wig(s) and inspected.